Refund Policy

Effective Date: 3/31/25
At Eco Shine, we strive to provide top-quality service and customer satisfaction. This Refund Policy outlines the conditions under which refunds or service adjustments may be issued.

1. Eligibility for Refunds

Refunds may be considered under the following circumstances:

• A service was not completed as agreed upon.

• Significant dissatisfaction with the results, provided a complaint is made within 24 hours of service completion.

• Overcharges or duplicate payments.

2. No Refund Situations

Refunds will not be issued if:

• The service was completed to the agreed-upon standard.

• The issue is related to pre-existing conditions of the vehicle, windows, or property.

• The complaint is made more than 24 hours after the service was completed.

• The customer fails to provide access or conditions necessary for the service to be performed.

3. Resolution Options

If you are unsatisfied with our service, Eco Shine may offer:

• A complimentary re-service to correct the issue.

• A partial refund based on the nature of the complaint.

• A credit toward future services.

4. Requesting a Refund

To request a refund or resolution, please contact us within 24 hours of service completion with the following details:

• Name and contact information.

• Date of service.

• Description of the issue, with photos if applicable.

• Proof of payment.

Send requests to [Your Email] or call [Your Phone Number].

5. Processing Time

• Approved refunds will be processed within 5-7 business days to the original payment method.

• If a credit is issued, it must be used within 6 months of issuance.

6. Changes to This Policy

Eco Shine reserves the right to modify this Refund Policy at any time. Any updates will be posted on our website with the revised effective date.